How @649Caterers handles cancelled, changed and missed bookings — notice periods, deposits, refunds and rescheduling, all in one place.
Last updated: 14 October 2026
We know plans can change, and we'd rather help you adjust than lose your booking altogether. That said, when a reservation is cancelled or moved without enough notice, that time can't be offered to other guests — the slot stays empty and our waitlist can't be filled.
The rules below apply to every booking and explain exactly what happens at each notice period, so there are no surprises on either side.
Please give us at least 24 hours' notice for any cancellation or rescheduling. Cancellations made with less than 24 hours' notice — and no-shows — are not eligible for a refund of any kind.
To cancel or move a booking, contact us by phone or email. We'll always confirm the change back to you in writing so both sides have a record of what was agreed.
The deposit that secures your date is non-refundable in every case — including cancellations made well in advance. It exists to hold your team, equipment and time slot exclusively for you.
Beyond the deposit, how much is refunded depends only on how far ahead you let us know. All refund percentages apply to the amount you've paid above your security deposit.
Example: on a $1,000 booking with a $200 deposit, cancelling 60+ days ahead refunds 75% of the $800 paid beyond the deposit — $600 back.
With at least 24 hours' notice, your deposit can be moved to a new date (subject to availability) instead of being lost — so rescheduling is almost always the better option. A 10% rescheduling surcharge applies to the new booking.
Reschedules made with less than 24 hours' notice follow the same rules as late cancellations and are not eligible for a refund.
Reach us by phone or email — whichever is faster for you. Please include the name on the booking and the date it was scheduled for. Your cancellation or change takes effect from the time we receive your message, not the time you send it, so don't wait until the last minute.
Approved refunds are processed within 5 – 10 business days. A 6% processing fee is subtracted from every refund, as card and payment providers charge us for reversing the transaction.
If you don't arrive and haven't contacted us, your booking is treated as a no-show: no refund is due and the deposit is not transferable. If something has gone wrong on the way, call us — we will always do what we reasonably can to work with you.
We appreciate your cooperation. These terms protect our team's time and make sure every reserved slot has the best chance of being enjoyed by someone.
If you're unsure how any of this applies to your dates, ask us before you book — we're happy to walk you through it.
